Delivery policy
Dispatch times
We do not deliver over weekends or public holidays.
| TIME / DAY | DISPATCH |
|---|---|
| MON - FRI BEFORE 9:30 AM | 10:30 AM SAME DAY |
| MON - THURS BEFORE 13:30 PM | 15:30 PM SAME DAY |
| FRI AFTER 9:30 PM | NEXT BUSINESS DAY |
| WEEKENDS & PUBLIC HOLIDAYS | NEXT BUSINESS DAY |
Orders above the value of R 1200 (Gauteng) or R1500 (National) qualify for FREE SHIPPING.
Lead times & Cost
Subject to availability and receipt of payment orders are normally delivered within the following lead times...
We offer a fixed price national door-to-door courier in partnership with The Courier Guy.
| REGION | SERVICE | TIME | ORDER VALUE | COST |
|---|---|---|---|---|
| GAUTENG (city centers) | EXPRESS | 6-24 HOURS | UP TO R1200 | R 99 |
| GAUTENG (city centers) | EXPRESS | 6-24 HOURS | OVER R1200 | FREE |
| NATIONAL (city centers) | ECONOMY | 3 - 5 DAYS | UP TO R1200 | R 99 |
| NATIONAL (city centers) | ECONOMY | 3 - 5 DAYS | OVER R1200 | FREE |
| NATIONAL (city centers) | EXPRESS | 24 - 72 HOURS | UP TO R1500 | R 149 |
| NATIONAL (city centers) | EXPRESS | 24 - 72 HOURS | OVER R1500 | FREE |
** ALLOW FOR UP TO 24-48 HOURS FOR REMOTE OR OUTLYING AREAS
Main City Centers (Gauteng)
Areas included: Pretoria (Rosslyn down to Moreleta Park), Centurion, Midrand, Sandton, Johannesburg (covering Krugersdorp, Brackenhurst up to Benoni)
Main City Centers (National)
Areas included: Cape Town, Durban, Bloemfontein, East London, George, Kimberely, Ladysmith, Nelspruit, Pietersburg, Port Elizabeth, Potchefstroom, Welkom, Witbank.
Outlying or regional
Gauteng Areas included: Brits, Hartbeesport, Rustenburg, Randfontein, Carletonville, Westonaria, Vereeniging, Parys, Vanderbijlpark, Brakpan, Springs & Nigel. National: all areas not listed under Main City Centers (National)
Please allow for up to 24-48 Hours extra for remote our outlying areas.
Order Tracking
Once your order is booked with the courier , you can find your tracking number under the order tracking section of your account.
You can track your order by clicking the tracking number in the order tracking section of your account.
Export restrictions
The offering on this website is available to South African clients only.
Return and Refunds policy
The provision of goods and services by Vape Outlet is subject to availability. In cases of unavailability, Vape Outlet will refund the client in full within 14 days. Cancellation of orders by the client will attract a 10% administration fee. The client will be liable for the cost of returning the goods.
Warranty policy
If the goods are found to be defective within 60 minutes of receiving, please submit a claim.
Learn how to submit a claim
