Delivery policy
Dispatch times
We do not deliver over weekends or public holidays.
| TIME / DAY | DISPATCH |
|---|---|
| MON - FRI BEFORE 10:00 AM | SHIPPED BY 10:30AM |
| MON - THURS AFTER 10:00 PM | SHIPPED BY 16:00PM |
| FRI AFTER 10:00 PM | NEXT BUSINESS DAY |
| WEEKENDS & PUBLIC HOLIDAYS | NEXT BUSINESS DAY |
Lead times & Cost
Subject to availability and receipt of payment orders are normally delivered within the following lead times...
STANDARD DELIVERY - 3 - 5 DAYS
EXPRESS DELIVERY - 24 - 72 HOURS
Orders above the value of R 1000 qualify for FREE SHIPPING.
High Risk and Remote Areas are subject to additional surcharges and do not qualify for free shipping.
ALLOW FOR UP TO 24-48 HOURS FOR REMOTE OR OUTLYING AREAS
Main City Centers (Gauteng)
Areas included: Pretoria (Rosslyn down to Moreleta Park), Centurion, Midrand, Sandton, Johannesburg (covering Krugersdorp, Brackenhurst up to Benoni)
Main City Centers (National)
Areas included: Cape Town, Durban, Bloemfontein, East London, George, Kimberely, Ladysmith, Nelspruit, Pietersburg, Port Elizabeth, Potchefstroom, Welkom, Witbank.
Outlying or regional
Gauteng Areas included: Brits, Hartbeesport, Rustenburg, Randfontein, Carletonville, Westonaria, Vereeniging, Parys, Vanderbijlpark, Brakpan, Springs & Nigel. National: all areas not listed under Main City Centers (National)
HIGH RISK AREAS - R 80.00 surchage
Areas included but not limited to :
Albertina, Alexandra, Bakerville, Bodibe, Boikhutso, Delft, Edendale, Hanover Park, Inanda, Itsoseng, Joe Slovo, Jouberton, Kayamandi, Khayelitsha, Khuma, Kwaggafontein, Lamontville, Langa, Mamelodi, Motherwell, New Brighton 1, New Brighton 2, Numbi Road, Nyanga, Orkney, Rooiberg, Soshanguve, Soweto, Tembisa, Thulamahashe, Umlazi, Wallace, Whittlesea, Zwide, Pimville, Kagiso, Kwalhema, Kwamhlanga, Kwanobuhle, Kwadabeka, Kwamashu, Kwalanga, Kwamakhutha, Kwambonambi, Ndwedwe, New Guelderland, Doornkop, Umphulumo, Barbeton, Ndumo, Dwarsriver, Brandvlei, Ceza, Copperton, Berea Ville, Bitterfontein, Ingwavuma, Kuboes, Melkrivier, Nkandla, Nuwerus, Tesselaarsdal, Tinmyne, Van Wyksdorp, Williston, Wuppertal, Mthatha, Mdantsane, Letlhabile , Kwaguqa2 , Mogwase, Mogwase Unit 5 South, Giyani, Ga-rankuwa, Komani, Mdantsane , Mankweng , Botlokwa, Dinwiddie, Westbury , Macekane, Maroeladal, Jabulani Ext 1, Lenyenye Area , Lenyenye , Kwanobuhle , Mamelodi East , Bagumbayan , Thokoza, Garankuwa View
HIGH SURCHARGE REMOTE AREAS - R 650.00 surchage
Areas included but not limited to :
St George Mining Area, Thorncliff Mine, Two Rivers Mine, Two Rivers Platinum Mine, Assmang Mine, Glencore Lion Smelter, Modikwa Platinum Mine, Asa Mine, Dilokong Mine, Tubatse Alloy Smelter, Bokani Platinum Mine, Doornkop, Ekombe Hospital, Eksteenfontein, Greenside Base, Infanta, Itshelejuba, Kliprand, Koeberg Nuclear Power Station, Malgas, Marula Platinum Mine, Mbongolwane, Molsvlei, N1 Zebediela, Phalaborwa, Rietspruit, Sandeberg, Roodepan, Vermaaklikheid
Please allow for up to 24-48 Hours extra for High Risk Areas.
Export restrictions
The offering on this website is available to South African clients only.
Return and Refunds policy
The provision of goods and services by Vape Outlet is subject to availability. In cases of unavailability, Vape Outlet will refund the client in full within 14 days. Cancellation of orders by the client will attract a 10% administration fee. The client will be liable for the cost of returning the goods.
Warranty policy
If the goods are found to be defective within 60 minutes of receiving, please submit a claim.
Learn how to submit a claim
