Delivery Policy (Retail)
Shipping, Lead Times & Surcharges
We ship nationwide within South Africa using trusted courier partners. Standard delivery starts from R 99.00, with surcharges for high-risk and remote areas. Free express shipping is available on eligible retail orders over R 1,200 (excluding high-risk and remote areas).
Important Delivery Update
Due to significant increases in shipping costs, we are no longer able to offer same-day shipping. All Gauteng deliveries will now be on a next business day delivery basis.
Shipping costs & lead times
We charge a flat rate starting from R 99.00 for shipping orders within South Africa. Orders placed by 12:00 Midday (Mon - Fri) are typically dispatched the same day. Orders placed after 2 PM are dispatched by the next business day (excluding Fridays, weekends and public holidays which will be shipped the next business day).
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Region
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Estimated fulfilment time
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Price
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Region: Gauteng (Main)
Estimated fulfilment time: 24 Hrs (Next Business Day)
Price: R 99.00
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Region: Gauteng (Regional/Outlying)
Estimated fulfilment time: 24 - 48 Hrs
Price: R 99.00
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Region: Other Provinces (Main)
Estimated fulfilment time: 24 - 48 Hrs
Price: R 99.00
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Region: Other Provinces (Regional/Outlying)
Estimated fulfilment time: 48 - 72 Hrs
Price: R 99.00
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Delivery terms & conditions
- We use external courier partners. All delivery times are estimates and are not guaranteed.
- We will make reasonable efforts to dispatch orders within the indicated time frames once payment is received.
- Vape Outlet is not responsible for delivery delays caused by couriers, operational backlogs, adverse weather, strikes, incorrect or incomplete addresses, or other events beyond our control.
- High-risk and remote areas may incur additional surcharges and do not qualify for free shipping.
- Free express shipping applies to eligible retail orders over R 1,200 and excludes high-risk and remote areas.
Areas we deliver to
Main City Centres (Gauteng)
Areas included: Pretoria (Rosslyn down to Moreleta Park), Centurion, Midrand, Sandton, Johannesburg (covering Krugersdorp, Brackenhurst up to Benoni).
Main City Centres (National)
Areas included: Cape Town, Durban, Bloemfontein, East London, George, Kimberely, Ladysmith, Nelspruit, Pietersburg, Port Elizabeth, Potchefstroom, Welkom, Witbank.
Outlying or regional
Gauteng areas included: Brits, Hartbeesport, Rustenburg, Randfontein, Carletonville, Westonaria, Vereeniging, Parys, Vanderbijlpark, Brakpan, Springs & Nigel. National: all areas not listed under Main City Centres (National).
High-risk & remote area surcharges
High-risk areas - R 100.00 surcharge
Areas included but not limited to:
Albertina, Alexandra, Bakerville, Bodibe, Boikhutso, Delft, Edendale, Hanover Park, Inanda, Itsoseng, Joe Slovo, Jouberton, Kayamandi, Khayelitsha, Khuma, Kwaggafontein, Lamontville, Langa, Mamelodi, Motherwell, New Brighton 1, New Brighton 2, Numbi Road, Nyanga, Orkney, Rooiberg, Soshanguve, Soweto, Tembisa, Thulamahashe, Umlazi, Wallace, Whittlesea, Zwide, Pimville, Kagiso, Kwalhema, Kwamhlanga, Kwanobuhle, Kwadabeka, Kwamashu, Kwalanga, Kwamakhutha, Kwambonambi, Ndwedwe, New Guelderland, Doornkop, Umphulumo, Barbeton, Ndumo, Dwarsriver, Brandvlei, Ceza, Copperton, Berea Ville, Bitterfontein, Ingwavuma, Kuboes, Melkrivier, Nkandla, Nuwerus, Tesselaarsdal, Tinmyne, Van Wyksdorp, Williston, Wuppertal, Mthatha, Mdantsane, Letlhabile , Kwaguqa2 , Mogwase, Mogwase Unit 5 South, Giyani, Ga-rankuwa, Komani, Mdantsane , Mankweng , Botlokwa, Dinwiddie, Westbury , Macekane, Maroeladal, Jabulani Ext 1, Lenyenye Area , Lenyenye , Kwanobuhle , Mamelodi East , Bagumbayan , Thokoza, Garankuwa View, Eden Park, Avoca, Pelikan Park, Athlone, Villieria, Vosloorus
High surcharge remote areas - R 650.00 surcharge
Areas included but not limited to:
St George Mining Area, Thorncliff Mine, Two Rivers Mine, Two Rivers Platinum Mine, Assmang Mine, Glencore Lion Smelter, Modikwa Platinum Mine, Asa Mine, Dilokong Mine, Tubatse Alloy Smelter, Bokani Platinum Mine, Doornkop, Ekombe Hospital, Eksteenfontein, Greenside Base, Infanta, Itshelejuba, Kliprand, Koeberg Nuclear Power Station, Malgas, Marula Platinum Mine, Mbongolwane, Molsvlei, N1 Zebediela, Phalaborwa, Rietspruit, Sandeberg, Roodepan, Vermaaklikheid
Export restrictions
The offering on this website is available to South African clients only.
Returns & cancellations
The provision of goods and services by Vape Outlet is subject to availability. In cases of unavailability, Vape Outlet will refund the client in full within 3 days. Cancellation of orders by the client will attract a 10% administration fee. The client will be liable for the cost of returning the goods.
Warranty
If the goods are found to be defective within 60 minutes of receiving them, please submit a claim.
Learn how to submit a claim
